O2 customers receive fake messages asking them to update payment details

O2 CUSTOMERS are being warned to stay alert and not to fall for scams about updating their payment details.

Fraudsters have been texting O2 phone numbers and saying bill payments have not gone through and they need to change their bank information.

The fake message reads: "O2: Payment for your latest bill could not be processed by your bank. Please update your information via" before a including a link which leads to a fake website.

A spokeswoman from O2 said: "This looks to be an example of an SMS phishing (smishing) scam where fraudsters will send out fraudulent links in the hope that a customer clicks and enters personal details."

"O2 would never email, text or call customers and ask for a one-time code, password, or other security information set up on their O2 account."

If you do receive a suspicious looking message, then you should report it to O2 on by forwarding text messages on to 7726 and emails to [email protected]

The phone network said it was alerted to the scam by The Mail On Sunday, who had received a report of a scammer trying to steal someone's details.

If you think you've received a fraudulent message, email or call, you can report it to ActionFraud or email the government's new phishing report service: [email protected]

O2 also has a page on its website which gives its customers guidance about what to do if they've received a suspicious message.

How can I tell if the message is from a scammer?

O2 has revealed some signs from fraudsters which show their messages are fake.

They include:

  • The message contains spelling mistakes
  • There’s a generic 'dear customer' header
  • The message asks you to provide sensitive personal or financial information, passwords, or to make transactions by following a link in the message
  • There are suspect links or there’s a name in the header with extra letters, numbers or substitutions. For example, a phishing scam trying to imitate O2 might replace the letter 'O' with the number zero
  • It asks you to call a certain number you don’t recognise. In this case, call your bank on a number that you trust, like the one on the back of your card, to check the message is authentic
  • The sender uses an urgent tone, telling you to act now.

Receiving a suspicious email, text or voice call won’t harm you in anyway. It’s only dangerous if you interact with it. Remember:

  • Don’t click on links unless you’re 100% sure they’re genuine
  • Take a moment to stop and think. Trust your instincts. If it looks suspicious or too good to be true, there’s probably a catch
  • Don’t give away any of your personal details

It's not the first time the network's customers have been targeted by thieves.

In 2018, they were being offering fake refunds following network problems.

And last year hundreds of O2 and EE users were stung by another phone scam.

Action Fraud has revealed there have been a spate of scams during lockdown this year as fraudsters try and steal cash from unsuspecting Brits.

HOUSEHOLDS with a TV licence have been receiving fake emails telling them their TV licence is ending soon.

People have also been "selling" face masks during the quarantine.

And EasyJet customers have lost up to £2,750 each after a data breach.

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